Refund & guarantee policy
Our rule is simple: if you didn't receive what you paid for, you get your money back. Here are the details, exactly as the bot applies them.
Stars, Premium and TON
- If delivery fails before anything is sent, the amount returns to your bot balance automatically, with the reason.
- If the bot can't confirm the outcome (for example a network outage), it is not refunded automatically, because it may have arrived. Our team reviews it by hand, then confirms delivery or refunds.
- A TON transfer to an external wallet can't be reversed once it's on-chain, so double-check the address.
Gift rental
- If a rental fails before it's paid for on the market, you get the full amount back: to your balance if you paid from it, or to your Stars rental credit if you paid with Stars.
- Once the gift is rented and available to you, the remaining term is not refunded.
Paying with Telegram Stars
Stars paid in the store become rental credit inside the store and are never lost: whatever isn't spent stays for your next rental. This is stated before every invoice.
How to ask for a review
Send your order number to support on Telegram. Every order has a number and a status in «My orders» in the bot.